NWHS Patient Portal FAQs

A patient portal is a personalized, secure website that enables you to manage healthcare interactions and communicate with your healthcare providers at any time. This convenient online connection puts you in control of your healthcare from any web enabled device.

A patient portal offers several benefits. You can bypass our practice’s call center to manage appointments or directly communicate to your healthcare team. You can also view your health records, access visit summaries and other documentation. You can also make payments using the InstaMed link. (See Practice Links on your Patient Portal account)

You’ll have access to lab and test results, visit summaries, visit attachments, immunization records, medication history, appointment history, and any other information your care team has made available for you to view.

Yes! Use the Patient Portal link on our Practice website and Self-Register (You must be a current patient to self-register)

Once you have enrolled, you can access the patient portal from the practice’s website. The portal is also accessible from our practice email notifications. A phone app is also available (InteliChart).

Yes! you can invite trusted representatives (Proxys) to access your patient portal, from your Patient Portal ‘Account Settings’. If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.

You can add the child/minor from your Patient Portal account, and our practice can also assist with adding the child/minor for you (restrictions apply depending on the age of the minor).

More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, attach images, and view your care team’s replies.

Your patient portal can be accessed through any web enabled desktop, laptop, or mobile device, using one of the following supported browsers:

  • Microsoft Edge
  • Apple
  • Safari
  • Mozilla
  • Firefox (current release and two versions prior)
  • Google Chrome (current release and two versions prior)
  • Mobile Safari (iOS)
  • Mobile
  • Chrome (Android)

A phone App is also available (InteliChart)

 If you forgot your username, please contact 503-378-7526 for help. If you forgot your ‘password’, go to the Patient Portal website, and click on the “forgot your password” link located beneath the portal sign in button. You will then be prompted to enter your email address and you will receive a secure email with instructions on how to create a new password.

Yes. Your patient portal is HIPAA compliant, which means your information is securely stored and encrypted.

If you don’t remember the answer to your security question, please reach out to our practice for assistance 503-378-7526.

Do it in 3 easy steps:

  1. Provide a valid email address to our practice. You’ll receive an invitation to enroll.
  2. Create a username and password, then follow onscreen prompts to activate your account.
  3. Use your username and password to securely stay in touch with doctors and access your health information anytime, anywhere.

Have more questions?

Reach out to our practice at 503-378-7526